Thank you for choosing us www.itemsfit.com! To ensure that you have a pleasant shopping experience, we have specially formulated the following refund terms. Please read carefully before purchasing to better understand our refund policy.
Refund application time limit: You have 14 days from the date you receive the product to apply for a refund. During this period, please ensure that the product is intact, unused or damaged, and retains the original packaging.
Refund conditions:
Quality issues: If the product itself has manufacturing defects or quality issues, please contact our customer service team as soon as possible to apply for a refund. We will provide free return service.
Wrong delivery: If you receive the wrong product due to our mistake, we will bear all related return costs and re-ship or refund you.
Situations where refunds are not applicable:
The product has been used or damaged.
Exceeding the refund application time limit (14 days).
For orders that apply for refunds due to personal reasons, such as dislike, color mismatch, etc., you must bear the return shipping costs yourself.
Refund process:
Please submit a refund application through the customer service hotline or email, including your order number and refund reason.
Once the application is approved, you need to send the goods back to the designated address.
We will process the refund within 2 working days after receiving the returned goods and return the money to your original payment account.
Special note: The refund will be processed according to your payment method, and the specific arrival time may vary depending on the payment platform.
If you have any questions or need further help, please feel free to contact our customer service. We are committed to providing you with quality service and ensuring that your shopping experience is satisfactory and worry-free! Thank you for your understanding and support!